Use case · Support deflection
Answer the questions your docs already answer
Most support queues are the same thirty questions asked a thousand ways. PageTruth answers them from your help center the moment they are asked, with the page that proves it, and routes everything else to your team.
The problem
Your docs are good. Nobody finds the right page.
Keyword search on a help center returns ten articles for "export". The customer gives up and opens a ticket, and an agent pastes a link to the article they could not find.
How PageTruth handles it
What changes
Ask in their own words
Customers type the question the way they think it, not the way your article is titled. Retrieval matches meaning, not keywords.
Answer with the source
Every answer cites the article and section it came from, so the customer can read on and your team can check it.
Hand off when it should
When the docs do not cover it, the assistant says so and offers your support email or form — it never invents a policy.
What to put in the knowledge base
- Your existing help center (import by URL or sitemap)
- Billing and plan FAQs
- Troubleshooting PDFs
- Policies: refunds, data retention, SLAs
What to watch in insights
- Resolution rate
- Share of conversations that ended without a handoff or a thumbs-down.
- Content gaps
- Questions the docs could not answer, grouped and counted, so you write the right article next.
- Handoffs
- How many conversations reached your support channel, and what they were about.
Other ways teams use it
- In-app onboarding helpA side panel inside your product that explains the screen a new user is stuck on.
- Developer and API docsLet engineers ask your API reference a question and get the endpoint, the parameter and the example.
- Implementation and customer successGive B2B customers a private knowledge base for their rollout: runbooks, SOWs and training notes.
Give your customers answers, not a ticket number
Point PageTruth at your docs, publish a help center and drop the widget into your app. The free plan is enough to see it answer your own questions.