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Settings and API

Delete a knowledge base

Deleting is permanent. If you only want to stop answering customers, switch off the help center and widget instead.

1 min readUpdated 18 Oct 2026

Before you start

  • You're the knowledge base's owner. Admins can't delete it.

Two steps

  1. Open the danger zone

    Choose Settings in the sidebar and scroll to Delete knowledge base.

  2. Confirm

    Choose Delete knowledge base. The dialog lists what will be deleted. Type the knowledge base's name to confirm, then delete.

You're done when

The knowledge base is gone from Knowledge bases. Its sources, articles, conversations and search index are deleted, and its help center and widget stop answering. This can't be undone.

If something's not right

I want to keep the content but stop customers seeing it

Turn off Help center on and Widget on instead. Everything stays as it is.

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