Conversations and insights
What customers ask, what your docs can’t answer yet, and how to close the gap.
Start withClose a content gap
- Read your overviewWhat each number on a knowledge base's Overview means, and what to do when one moves.
- Review conversationsRead every question customers asked, on every channel, with the answer they got and the sources it cited.
- Close a content gapFind the questions your docs couldn't answer, most asked first, and write the answer once so every channel can cite it.
- Fix answers rated unhelpfulRead the answers customers rated down, find the source they came from and fix it there.
- Test changes in the playgroundCheck how a new source, article or setting changes answers before customers see it.
Still stuck?
Ask PageTruth for an answer from these pages, with the page it came from.
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